Skip to main content

Facebook Reports Fixing Mistakes, After Report Exposes Content Moderation Flaws

Facebook Says Fixing Mistakes, After Report Exposes Content Moderation Flaws
Facing ire over reports that it is protecting far-right activists and under-age accounts, Facebook on Wednesday said it takes the mistakes incredibly seriously and is working on to prevent these issues from happening again.
Channel 4 Dispatches - a documentary series that sent an undercover reporter to work as a content moderator in a Dublin-based Facebook contractor, showed that moderators at Facebook are preventing Pages from far-right activists from being deleted even after they violate the rules.

In a blog post, Monika Bickert, Vice President of Global Policy Management at Facebook, said the TV report on Channel 4 in the UK has raised important questions about our policies and processes, including guidance given during training sessions in Dublin.
"It's clear that some of what is in the programme does not reflect Facebook's policies or values and falls short of the high standards we expect.
"We take these mistakes incredibly seriously and are grateful to the journalists who brought them to our attention. We have been investigating exactly what happened so we can prevent these issues from happening again," Bickert wrote.
The documentary also showed that Facebook moderators have turned blind eye to under-age accounts.
"Moderators are told they can only take action to close down the account of a child who clearly looks 10-year-old if the child actually admits in posts they are under-aged," reports said, citing the documentary.
Facebook said it has immediately required all trainers in Dublin to do a re-training session -- and is preparing to do the same globally.
"We also reviewed the policy questions and enforcement actions that the reporter raised and fixed the mistakes we found," the Facebook executive said.
In a separate letter written to Nicole Kleeman, Executive Producer at Glasgow-based Firecrest Films who raised the issues with Facebook, Bickert said a review is going on regarding training practices across Facebook contractor teams, including the Dublin-based CPL Resources, the largest moderation centre for UK content.
"In addition, in relation to the content where mistakes were clearly made, we've gone back an taken the correct action," she said.
Facebook had earlier promised to double the number of people working on its safety and security teams this year to 20,000. This includes over 7,500 content reviewers.
The company said it does not allow people under 13 to have a Facebook account.
If a Facebook user is reported to us as being under 13, a reviewer will look at the content on their profile (text and photos) to try to ascertain their age.
"If they believe the person is under 13, the account will be put on a hold. This means they cannot use Facebook until they provide proof of their age. We are investigating why any reviewers or trainers at CPL would have suggested otherwise," Bickert said.
Facebook said it does have a process to allow for a second look at certain Pages, Profiles, or pieces of content to make sure it has correctly applied its policies.
"While this process was previously referred to as 'shield', or shielded review, we changed the name to 'Cross Check' in May to more accurately reflect the process," the company said.
Labels:

Comments

Post a Comment

Top

Apple Hacked By A 16 Year Old Teen !

 A Teenage boy pleeded guillty to hack into Apple internal database The 16-year-old accessed 90 gigabytes worth of files, breaking into the system many times over the course of a year from his suburban home in Melbourne, reports The Age newspaper. It says he stored the documents in a folder called 'hacky hack hack'.👻 Apple insists that no customer data was compromised. But The Age reports that the boy had accessed customer accounts. In a statement to the BBC, Apple said: "We vigilantly protect our networks and have dedicated teams of information security professionals that work to detect and respond to threats. "In this case, our teams discovered the unauthorised access, contained it, and reported the incident to law enforcement. "We regard the data security of our users as one of our greatest responsibilities and want to assure our customers that at no point during this incident was their personal data compromised." According to stateme...
Post a Comment
Read more

All Controller controls all your consoles

Am here to introduce to you the All controller for all standard game consoles... Remember the third party controller your sibling/cousin/friend made you use when you visited his or her house in the NES days? Remember the pain you felt when the joystick wasn’t quite right and they were hosing you on Mortal Kombat while you were busy trying to figure out why your character kept kicking? Well the  All Controller isn’t like that at all. The All Controller is a third party project that, in theory, can be used on any console. You can set up macros and speed buttons and connect to the Xbox, the PS4, or the Switch. It also has a 40 hour battery and can connect to PCs. “Connecting to consoles will be as easy as plugging in the custom USB adapter,” write the creators. “This device will allow the ALL Controller to connect to the XBox 360, XBox One, PlayStation 3 and PlayStation 4. Added support for Nintendo Wii, WiiU and Switch will be added as well. On top of that, the USB adapter wi...
Post a Comment
Read more

Supercomputer Can Calculate in 1 Second What Would Take You 6 Billion Years

It's shiny, fast and ultrapowerful. But it's not the latest Alpha Romeo. A physics laboratory in Tennessee just unveiled Summit, likely to be named the world's speediest and smartest supercomputer. Perhaps most exciting for the U.S.? It's faster than China's. Hot 100 smartphones The supercomputer — which fills a server room the size of two tennis courts — can spit out answers to 200 quadrillion (or 200 with 15 zeros) calculations per second, or 200 petaflops, according to Oak Ridge National Laboratory, where the supercomputer resides. "If every person on Earth completed one calculation per second, it would take the world population 305 days to do what Summit can do in 1 second," according to an ORNL statement. Put another way, if one person were to run the calculations, hypothetically, it would take 2.3 trillion days, or 6.35 billion years. [9 Super-Cool Uses for Supercomputers] The former "world's fastest supercomputer," called S...
Post a Comment
Read more